my service commitment to you:
I am committed to doing my best to ensure that your legal needs are met in any legal services I provide to you. I will:
- Act competently, in a timely way, and in accordance with instructions received and arrangements made.
- Protect and promote your interests and act for you free from compromising influences or loyalties.
- Discuss with you your objectives and how they can best be achieved.
- Provide you with information about the work to be done, who will do it and the way services will be provided.
- Give you clear information and advice and documents that are, where possible, in plain English.
- Charge you a fee that is fair and reasonable and let you know how and when you will be billed.
- Protect your privacy and ensure appropriate confidentiality.
- Treat you fairly, respectfully and without discrimination.
- Keep you informed about work being done and advise you when it is completed.
- Let you know how to make a complaint and deal with any complaint promptly and fairly.
The above obligations that lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and the justice system. If you have any questions regarding these, please contact me on my Mobile 021 2361766 or the New Zealand Law Society on 0800 261 801 or through its website, www.lawsociety.org.nz.